At Counter Culture Coffee, we approach our work with a relentless pursuit of coffee perfection, a dedication to real sustainability, and a commitment to cutting-edge coffee education. Based in Durham, NC, with regional offices throughout America, we’ve been continuously innovating in the coffee industry since 1995—and we’re looking for new team members to help us expand our efforts.
Counter Culture Coffee is:
● A relentless pursuit of coffee perfection
● A dedication to real environmental, social, and fiscal sustainability
● A commitment to creating cutting edge coffee people
Position: Grocery Field Operative - San Jose
As a member of the grocery customer support team, the key function of this role is to act as Counter Culture Coffee’s grocery demo team. Field operatives are brand ambassadors and customer advocates who operate as a liaison between Counter Culture and our grocery retail customers. Field Operatives create an important space to nurture curiosity with accessibility. This role is a public facing job, so a strong willingness and enthusiasm for customer service and a knack for engaging customers with a friendly and pleasant demeanor while sharing the message of the Counter Culture brand and coffee philosophy is a must. Field Ops must possess the desire to learn more about coffee in order to better disseminate this knowledge to consumers.This is a contracted part time/temporary position with irregularity in scheduled hours. There will be travel within regions, but with flexibility in scheduling. Training will be provided on retail demos as per Counter Culture demo standards.
Schedule and organize a minimum of 4 demos per month
Set up demo table and brew and serve coffee in grocery accounts
Disseminate knowledge on current brewing practices and coffee seasonality
Share a passion for Counter Culture Coffee to retail customers
Perform 3-4 hour demo per Counter Culture demo standards
Clean up and check out with retail management before departure
Efficient time management, ability to work part time hours with flexible scheduling with little supervision
Reliable, accountable, and professional demeanor, with strong interest in customer service
Completion of demo training, orientation, and shadowing in the field
Ability to stand and perform demos for 3 hour shifts; some light lifting of demo kits required
Access to a smartphone or tablet for mobile app use
Valid Driver’s License and Insured Vehicle
Compensation and Benefits:
Be a part of the Counter Culture family!
Free enrollment in Counter Intelligence Courses
Eligibility to own demo kit and equipment after completion of 16 demos
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.
Successful candidates for employment must be able to pass a post-offer/pre-employment background check and to demonstrate employment eligibility authorization to work in the USA.