Based in Durham, NC, with regional offices around the country, Counter Culture Coffee has been continuously innovating in the coffee industry since 1995—and we’re looking for new team members to help us expand our efforts.
Counter Culture Coffee is:
● A relentless pursuit of coffee perfection
● A dedication to real environmental, social, and fiscal sustainability
● A commitment to creating cutting edge coffee people
Position: Regional Technical Services
FLSA Status: Non-exempt
As a member of the Customer Support department, the key function of this role is to act as a Counter Culture regional support representative, providing technical services, customer support, and course instruction. Coffee Technicians are primarily responsible for installation and upkeep of customers’ coffee equipment. Although a familiarity or comfort with tools and equipment is a required skill set, advanced coffee skills and industry knowledge are also key in this role. Coffee Techs are also expected to assist in the implementation of our Counter Intelligence program regionally by acting as lab instructors or assistants based on the specific region’s needs and capacity.
A Counter Culture Coffee Technician is a resourceful, pragmatic, and thorough service person, as well as a knowledgeable and crafted barista.
Work with regional team to develop regional agenda
Manage maintenance of all customer and company equipment
Contribute to regional success by understanding and influencing leading indicators and metrics
Contribute to regional growth by scaling support with our growth
Lead Training Center events like labs, classes, tastings, workshops, and socials
Proficiency with tools, machinery, electricity, and plumbing
Strong barista skill set (2+ years preferred)
Efficient time management, flexible schedule, off-hours availability
Regular out-of-town travel throughout the year
Reliable, accountable, and professional demeanor
Strong desire to share knowledge and ability to teach others
Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle
Physical Activities of Job:
Stooping, kneeling, crouching, reaching.
Standing for sustained periods of time, walking for long distances or from one work site to another.
Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).
Consists of medium level physical requirements: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Visual acuity: must have close visual acuity to perform activities, operate machines/heavy equipment /operate motor vehicles, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.
Hazards: worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.
Frequently in close quarters and other areas that could cause claustrophobia.
Requires ability to function in narrow aisles or passageways.
Proficient at driving, maneuvering, and parking Company vehicles.
Physically able to sit for long time periods, driving to/from customer/client locations - often in heavy traffic.
Qualify to perform general machine maintenance without supervision
Qualify to lead core Counter Culture labs
Certify as a Counter Culture barista and coffee steward
Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; 401(k) program; paid time off; six company holidays. After six months employment, eligibility for regional profit sharing plan (for regional team members only).
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.
Successful candidates for employment must be able to pass a post-offer/pre-employment background check, have successful reference checks, and be able to demonstrate employment eligibility authorization to work in the USA.