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Counter Culture Coffee

Regional Technical Services

REGIONAL TEAMS – Boston, Massachusetts
Department REGIONAL TEAMS
Employment Type Full-Time
Minimum Experience Entry-level

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Based in Durham, NC, with regional offices around the country, Counter Culture Coffee has been continuously innovating in the coffee industry since 1995—and we’re looking for new team members to help us expand our efforts.

Counter Culture Coffee is:

● A relentless pursuit of coffee perfection

● A dedication to real environmental, social, and fiscal sustainability

● A commitment to creating cutting edge coffee people

 

Position: Regional Technical Services

FLSA Status: Non-exempt

 

Job Overview:

As a member of the Customer Support department, the key function of this role is to act as a Counter Culture regional support representative, providing technical services, customer support, and course instruction. Coffee Technicians are primarily responsible for installation and upkeep of customers’ coffee equipment. Although a familiarity or comfort with tools and equipment is a required skill set, advanced coffee skills and industry knowledge are also key in this role. Coffee Techs are also expected to assist in the implementation of our Counter Intelligence program regionally by acting as lab instructors or assistants based on the specific region’s needs and capacity.

 

A Counter Culture Coffee Technician is a resourceful, pragmatic, and thorough service person, as well as a knowledgeable and crafted barista.

 

Job Duties:

  • Work with regional team to develop regional agenda

  • Manage maintenance of all customer and company equipment

  • Contribute to regional success by understanding and influencing leading indicators and metrics

  • Contribute to regional growth by scaling support with our growth

  • Lead Training Center events like labs, classes, tastings, workshops, and socials

 

Requirements:

  • Proficiency with tools, machinery, electricity, and plumbing

  • Strong barista skill set (2+ years preferred)

  • Efficient time management, flexible schedule, off-­hours availability

  • Regular out-­of-­town travel throughout the year

  • Reliable, accountable, and professional demeanor

  • Strong desire to share knowledge and ability to teach others

  • Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle

 

Physical Activities of Job:

  • Stooping, kneeling, crouching, reaching.

  • Standing for sustained periods of time, walking for long distances or from one work site to another.

  • Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).

  • Repetitive Motion

  • Consists of medium level physical requirements: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  • Visual acuity: must have close visual acuity to perform activities, operate machines/heavy equipment /operate motor vehicles, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.

  • Hazards: worker is subject to hazards.  Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.

  • Frequently in close quarters and other areas that could cause claustrophobia.

  • Requires ability to function in narrow aisles or passageways.

  • Proficient at driving, maneuvering, and parking Company vehicles.

  • Physically able to sit for long time periods, driving to/from customer/client locations - often in heavy traffic.

 

90-Day Goals:

  • Qualify to perform general machine maintenance without supervision

  • Qualify to lead core Counter Culture labs

  • Certify as a Counter Culture barista and coffee steward

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; 401(k) program; paid time off; six company holidays. After six months employment, eligibility for regional profit sharing plan (for regional team members only).

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.

Successful candidates for employment must be able to pass a post-offer/pre-employment background check, have successful reference checks, and be able to demonstrate employment eligibility authorization to work in the USA.

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  • Location
    Boston, Massachusetts
  • Department
    REGIONAL TEAMS
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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