Based in Durham, NC, with regional offices around the country, Counter Culture Coffee has been continuously innovating in the coffee industry since 1995—and we’re looking for new team members to help us expand our efforts.
Counter Culture Coffee is:
Position: Customer Experience Associate (2 positions available)
FLSA Status: Non-exempt
The Customer Experience Associate will be joining a Customer Experience team of existing Specialists, and will primarily be tasked with supporting those Specialists by maintaining daily, ongoing customer support. The Customer Experience Associate will be responsible for supporting our Reception and Front Desk operations while also being an integral part of our E-Retail, Wholesale and Grocery Customer Experience teams.
The primary day-to-day responsibilities of the Customer Experience Associate are to efficiently and effectively help customers with information related to our products, events, and services, and to resolve issues related to orders, accounts, subscriptions, our website, etc.
The Customer Experience Associate offers excellent customer service, and possesses strong communication and critical thinking skills. The Customer Experience Associate can effectively and intelligently converse with customers of all experience levels about our coffee offerings, other products on our website, coffee knowledge, brewing troubleshooting and best practices, company events, and overall company philosophy.
A superior attention to detail, excellent organizational skills, and an ability to multitask while manage a varying workload are necessary. The associate should be a resourceful team player with a strong customer service focus. This person should possess solid computer skills with common office applications, including spreadsheet-based reporting. E-commerce/CMS experience strongly preferred. Also, must have the ability to work in a fast-paced, coffee warehouse, open-office environment.
The core hours of this position are 8:00 a.m. - 5:00 p.m. EST with the potential for variable flex hours ranging from 8:00 a.m. until 8:00 p.m. EST
The physical activity of this position:
Talking: Expressing or exchanging ideas by mans of the spoken word. Those activities in which they must convey detail or important spoken instructions to other works accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The physical requirements of this position:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to life, carry, push, pull or otherwise move objects, including the human body. Sedentary work involved sitting most of the time.
The visual acuity requirements including color, depth perception, and field vision:
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer or terminal; extensive reading
The conditions the employee will be subject to in this position:
subject to atmospheric conditions - odor of roasting coffee, some variance in temperature in work location.
Employee Benefits: Current benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; flexible spending accounts for healthcare and for dependent care; short- and long-term disability; life insurance; 401(k) program; company sponsored funds for pushing potential and personal sustainability activities (available after 3 months of regular employment); paid time off; six company holidays. Benefits are subject to change at any time, with or without notice by the Company and/or carriers.
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.